Nick is a Knowledge Transfer Officer at CERN since September 2012. He previously worked within the IT Service Management team, involved notably in Problem and Event management. While leading the User Support section of IT, Nick was responsible for the site-wide computing desktop support, the CERN IT Helpdesk and IT problem management. Additionally, his responsibilities included the definition and negotiation of service level agreements with services across the organization and the definition of the strategy for the implementation of a CERN-wide printing policy for which he oversaw the Operations management.
Prior to User Support, Nick was a systems analyst and developer within the IT Advanced Information Systems group. Before coming to CERN, Nick worked for the Sandoz Institute for Medical research in London on a software analysis package. Nick holds a BSc Honours degree in Physics from Imperial College of Science and Technology and an MSc in Computer Science from University College, London.